Su, CPO For Hire

SU TOWNSEND

Chief Performance Officer
For Hire

DIGS DEEP
TO IDENTIFY ROADBLOCKS
THAT WEAKEN PERFORMANCE

Success lies in
unlocking performance

Between where your business is now and where you want it to be, lie unmet goals, ill-fated solutions, and blind spots that can negatively impact how effectively you manage finite resources, hone operational systems, and unleash talented people.

To unlock performance, we need to identify the optimal leverage points. These are often not clearly evident to all.

When we seek to unlock performance, it’s not a simple input equals output formula. Truly amazing performance delivery is exponential! The opportunity is to find the key(s) to unlock the performance tipping point and to realize exponential outcomes.

Su's approach to coaching is highly effective and engaging. Her customized approach to establish a short series of targeted, performance centric coaching sessions has helped me to calibrate the clarity of my objectives and reinforce the game plan to achieve them. Her ability to be an effective coach comes from her own keen understanding of business, performance and people.

Su is a wonderfully generous, thoughtful, resourceful, and wise individual. She has the ability to assess a situation without being intrusive, empathize while being constructive, and help you identify your own path forward. For anyone in need of HR advice, whether it’s personal coaching or workplace policies or professional placement, I cannot think of anyone better than Su. I recommend her without any reservation.

Having Su as a mentor has propelled me farther than I ever thought possible at a speed that is hard to grasp. The passion and the power that comes through in her teaching is truly inspiring. The clarity in which Su gifts paradigm-shifting thoughts and perspectives will positively impact my life forever.

Having engaged Su previously as a team development coach and consultant, I knew she had many of the characteristics I wanted in a General Manager for our wholesale ornamental plant nursery. While she had no experience in our industry, I was confident that she would be able to increase my team’s productivity, identify staff with hidden talents and abilities, and move the company forward. Su’s energy, passion, and drive resulted in a new product line transforming from a ‘seedling’ into a very significant component of the business in a very short time. Her absolute commitment and dedication to the job was exceptional. She was able to identify staff with significant underutilized capabilities and bring them into a leadership role. She balanced nurture and support with a no-nonsense expectation of performance from key staff, and she exemplified a servant leadership style.

I have had the pleasure of working with Su Townsend for the last 15 years. Su and I have worked one-on-one on leadership development and she has worked with several members of our team across a range of our business. Su has become part of our company as she brings a broad skill and experience set. Her holistic approach to coaching, organizational planning, conflict resolution, hiring practices and behavioural assessments has been invaluable to our growth and success. I can always count on Su to support our team in any area and any level of the team. She is my most trusted advisor as her “General Manager” like approach to business works very well for me. She understands our business operations and always ensures that her support is tailored to our needs, culture and core strategies. I highly recommend Su to any organization looking to tackle hard issues to support growth and improvement.

Su's Approach

Most would consider this very dangerous - almost like opening Pandora’s Box. We must have the courage to “open the box” otherwise the information we could glean will be lost and "not knowing" will prevent us from achieving what the business so desperately wants to achieve.

I have a talent for picking up cues and identifying “what is off” or where problems may lie under the “business as usual” facade! As an uninhibited truth seeker, I ask the questions that no one else is asking and have an enormous amount of energy that allows me to persist, even in the face of layers of resistance.

I usually build trust quickly across all levels of an organization. Through inquiry and investigation, I quickly identify what defeats your team. It helps to distinguish what perpetuates the inability to achieve results, because when we can recognize these conditions, we can deal with them. Equally, limited resources or inefficient systems create roadblocks preventing people from contributing their best.

A multifaceted investigation, fueled by endless curiosity, helps to orchestrate the performance that leads to exponential outcomes.

Insights

Servant Leadership

Servant Leadership I find the experience of being a Servant Leader allied to the way that some people talk about volunteering and the joy that

Bully or Goal-Focused Rainmaker?

Bully or Goal-Focused Rainmaker? Goal-focused rainmakers are very successful business people who are really good at bringing in the business and making sure that what

Pay Attention to Big Deals!

Pay Attention to Big Deals! Valleybrook Gardens had been in business for about 38 years and it was one of those companies where many staff

How to Stop Initiative In Its Tracks

How to Stop Initiative In Its Tracks – Impact of a Blaming Culture – For someone who loves moving things forward constructively, there is little

You don’t learn to walk by following rules. You learn by doing and by falling over.

Richard Branson

The first step in this inquiry is a question – any question, but one that is posed without any preconceived ideas. There needs to be an openness to uncover unknown truths with deep listening and an invitation to collaboratively discover what is getting in the way of exceptional performance.

There will be relationships, behaviour, clarity of communication and the underlying company culture that will be impacting performance, in addition to organizational structure, systems and processes that can get in the way.

As understanding unfolds, action to move roadblocks out of the way begins. The journey to unlock performance takes form in a series of steps. Sometimes slow and steady and at other times, fast-paced and multi-directional. What is certain is the need to flex our resilience.

It takes a village.

Working largely in the realm of Leading Self and Personal Mastery, Christina has supported thousands of individuals and teams through coaching, training sessions, facilitation and keynote speaking to create stronger partnerships, set clear values-based goals, achieve better results, work through conflict, build trust, understand others better and ultimately experience more fulfillment and satisfaction in life.

Christina SestanExceptional Leadership Coach & Facilitator

Rob works closely with growth-minded companies to build a scalable revenue generation engine within their business that achieves reliable and predictable year over year revenue growth. Think “Sales VP For Hire”. He does this through a Rapid Install of systems and processes that optimize how they deploy their staff, execute on their sales processes and leverage technology to automate their sales.

Rob MalecSales Fundi

Instilling a culture of continuous improvement takes more than learning about Lean concepts. It takes the right tools, applied by the right people, with the right support. I can help. By providing Lean Green Belt certification and coaching to future Lean leaders, I have attained status of Master Lean Black Belt.

Christy NikelLean Master

Janet is an experienced CPA (CMA) who has worked in the trenches and thrives on working with high energy people to achieve their most desired results. Thirty years of business strategy and organizational experience have provided focus and perspective from the ground up. More than fifteen years as the senior most financial executive position, while also leading the operations teams in Supply Chain Management, Human Resources and the administrative staff. Janet is also a team coach, certified in building leadership in global teams.

Janet DavieBusiness Finance Maestro & Global Team Coach

Tammy is a successful entrepreneur who has co-founded two marketing agencies in Vancouver that create thoughtful and authentic brand content that deepens customer loyalty and influences positive social change. She is a brand strategist and speaker with a expertise in Inclusive Communications.

Tammy Tsang (She/Her)Marketing Evangelist

Contact

It begins with your questions.

Learn more about the power of inquiry and how Su can harness your questions to help you unlock your organization’s performance. Contact her at:

sut(a)telus.net
604.603.4295
LinkedIn